Episode 15: Service Design & Research Ops for Public Design with Cheryl Wong , UX/Service Designer & ResearchOps at GovTech Singapore

Cheryl Wong is currently a UX/Service Designer & ResearchOps at GovTech, Government Digital Services (GDS) Singapore. She has over 11 years of diverse design experiences working as a Team Lead at a veteran design studio that made it to Singapore’s design history books, startup, consultancy and digital experience agency spanning various sectors: Fintech, Banking, Hospitality, Social Impact etc. She is passionate about shaping organisational culture, using design to improve the lives of users & teams while meeting business goals.

Based in Singapore, she has worked on projects around the world: Australia, Bangladesh, East Africa (Serengeti), Hong Kong, India, Indonesia, Malaysia, Maldives, Principality of Liechtenstein, Seychelles, South Africa (Johannesburg), Timor-Leste and UK.

She has organised, facilitated, presented at several tech public events such as Elephants in the room: Shitstorms in UX, CuriousCore’s Leaning Into Change - Experience and Service Design; STACK2020 Conference. She has supported the global UX community as Design Mentor at GDS & ADPList and served as Industry Guest Reviewer at Singapore Polytechnic Grad Show and General Assembly. She is a contributor for a Gluework article and was featured in TEDx’s Storytime revamping reading environments in India and will be organising an upcoming Learning Circles: Operationalising ResearchOps at Scale. In recognition for her design & impact on society, she has been featured on Google’s Women TechMakers’ International Women’s Day, alongside numerous accolades.

Here us talk about:

- Service design at GovTech
- Scaling user research for GoBusiness
- Generic Stakeholder Management tips
- Applying to be a UX Designer at GovTech
- Bootcamp portfolios vs professional portfolios